PROFESSIONAL EXPERIENCE

Outpace SEO Jan 2022 – Present

Content Specialist / Copywriter

Crafted articles for digital publication, blog content, SEO writing, press releases, and case studies.

• Skills: Copywriting · Content Creation · Web Content Writing

Spectrio, LLC Feb 2016 – Present

Creative Content Specialist / Production Management

Created professional copy for various mediums, including on hold messaging, web videos, and digital signage. Ensured consistent and targeted creation and deployment of audio productions by coordinating with client care specialists, voice talents, studio engineers, and technical support. Provided daily customer service and support, adapting to various needs, issues, and concerns with agility and genuine desire to support their vision. Authored operational procedures documentation and conducted related employee training.

• Skills: Audio-Visual Production · Live Event Production · Work Under Pressure · Inclusive Team Leadership

Central Christian Church of Arizona Oct 2018 – Jan 2020

Site Producer

Balanced the needs of the customer and the business by providing exceptional customer service, made possible through a deep knowledge of brands and products. Provided tailored recommendations after employing active listening, resulting in increased customer satisfaction and loyalty. Fostered a positive team environment that led to better store cleanliness and organization. Managed the inventory process for time-sensitive departments.

• Skills: Work Under Pressure · Adaptability · Customer Engagement · Inventory Management

Trader Joes Aug 2012 – Feb 2016

Crew Member

As a highly valued crew member at Trader Joe's, consistently provided exceptional customer service, while maintaining a strong work ethic that contributed to a positive team environment, store cleanliness, and organization. Proactively engaged with customers to identify their needs and preferences, resulting in increased customer satisfaction and loyalty. Managed order fulfillment for time-sensitive departments.

• Skills: Operating Under Pressure - Adaptability - Customer Engagement - Order Management

Arizona State University - Superstition Review Literary Journal Jan 2012 – June 2012

Advertising Intern

Enhanced established advertising strategies and created promotional materials to attract readership and increase engagement. Designed and composed professional communications using Vertical Response. Collaborated with the editorial and marketing teams to ensure cohesive branding across various platforms.

• Skills: Digital Marketing · Marketing Strategy · Social Media Communications · Cross-functional Coordination

Metro Tech High School Writing Center Jan 2012 – June 2012

English Tutor

Employed various teaching strategies designed to reach students based on their unique learning-styles.

Quiescence Restaurant & Wine Nov 2011 – June 2012

Fine Dining Server

Honed multitasking skills to allow for seamless and tailored dining experiences based on individual guest preferences.

• Skills: Time-management · Attention to Detail · Work Under Pressure · Customer Service

Mesa Community College Jan 2009 – Oct 2010

Office of Veterans Affairs - Work Study

Assisted students in processing their military educational benefits, produced a variety of publications (including newsletters, email campaigns, and brochures), and managed website layout and design.

• Skills: Layout and Design · Web Design and Management · Professional Communications

United States Marine Corps Dec 2003 – Dec 2007

Public Affairs Specialist (Combat Correspondent)

As a journalist, photographer, and videographer, produced high-quality images and written material to be published in the Camp Pendleton Scout, serving a local print-based audience of 30,000+ Marines and their families, as well as an online audience. During my tenure as lead military layout and design editor, the Scout earned the Department of Defense Thomas Jefferson award for “Best Metro-Format Newspaper.” As media relations specialist, maintained productive relationships between local and national media and the service members stationed at Camp Pendleton. Served with 1st Marine Logistics Group, deploying in support of Operation Iraqi Freedom in 2006.

• Skills: Journalism · Photography · Layout and Design · Copy Editing · Media Relations